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Study Finds Millennials View Self-Service Options as Good Customer Service

24Apr

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Business

Study Finds Millennials View Self-Service Options as Good Customer Service

Can self-service be good customer service? Both the overall population and Millennials in particular think so, according to a new report from Aspect Software. The study, done in conjunction with the Center for Generational Kinetics, found that more than 65% of respondents said they felt good about both themselves and a company when they were able to solve a problem without directly contacting a customer service agent. That figure ticked up slightly for Millennials, at 69%. “Though the idea of self-service customer service may seem counter-intuitive, it makes sense when one thinks about it,” Peter Roesler wrote in a Denver Business Journal review of the study April 22. “Customer service reps for a company are normally providing assistance based on information given to them in a user guide...

Abuse of Prescription Stimulants Is a Growing Concern in the American Workplace

23Apr

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Business

Abuse of Prescription Stimulants Is a Growing Concern in the American Workplace

Anyone working in an office environment knows that productivity is always the top priority, regardless of how it's measured. The problem, as many American workers will vouch for, is that meeting the productivity goal often isn't enough; the prevalence of mobile devices like smartphones and laptops allow the workplace to infiltrate the home environment so much that employees are often expected to go above and beyond the basic goals. For many young adults, habits are developed early in life, during high school and college, in order to produce results for a system that measures success in terms of grades. As a recent New York Times article has noted, this time period is often when young people develop dependencies on stimulants like Adderall, Vyvanse, and Concerta. These highly controlled p...

Millennials Would Still Rather Rent Than Buy, Despite Rising Prices

22Apr

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Lifestyle

Millennials Would Still Rather Rent Than Buy, Despite Rising Prices

The cost to rent a home is rising, but this isn't stopping millennials from doing it. Mortgage rate trends are in home buyers' favor; by the end of 2014 they had fallen to the lowest rates in a year and a half, which reduced borrowing costs. However, millennials are still renting -- or living at home -- for a few reasons. According to CNBC, the average rate for renting a home has jumped 14% in the last five years. Experts sat the rate will likely rise another 3.3% in 2015 alone, which brings the average rent price in the U.S. to $1,161. So if rent prices are rising and borrowing costs are falling, why aren't millennials buying houses? CNN Money reports that the percentage of homeowners between the ages of 18 and 34 is at a record low -- only 13.2%. Furthermore, 31% of people aged 18 to ...

Virgin America to Add Flights to Hawaii in 2015

21Apr

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Business

Virgin America to Add Flights to Hawaii in 2015

Virgin America announced last week that it will be offering its first flight to Hawaii in the fall. A daily round trip between San Francisco and Honolulu will begin Nov. 2, and a route between San Francisco and Kahului (on the island of Maui) will be launched Dec. 3. CEO David Cush has also indicated that flights to Hawaii out of Los Angeles will likely be added in 2016. “This announcement is exciting news for Hawaii,” the Hawaii Tourism Authority said in a statement regarding the plans. “We have been working together with Virgin America for more than five years to make these new flights and their entry into our market a reality.” Tourism is a major part of the Hawaiian economy, from exploring the ocean to tours throughout Hawaii, travelers from near and far come to enjoy all of the ben...

Healthcare Data Breaches Put 29 Million Patient Records at Risk in 3-Year Period, Analysis Finds

20Apr

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Business

Healthcare Data Breaches Put 29 Million Patient Records at Risk in 3-Year Period, Analysis Finds

As the Obama Administration continues to advocate for a nationwide network of electronic health records that would allow for better information sharing among healthcare providers, a new analysis shows that millions of electronic patient records have been compromised in the past years in data security breaches. According to the analysis, published April 14 in the Journal of the American Medical Association, healthcare organizations put 29.1 million patient records at risk between 2010 and 2013 as the result of 949 reported security breaches. “The personal information of patients in the United States is not safe, and it needs to be,” Dr. David Blumenthal of the Commonwealth Fund and attorney Deven McGraw of the law firm Manatt Phelps & Phillips wrote in an editorial published alongside t...

The Second Most Important Event of the Football Season Is Coming Up

17Apr

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Sport

The Second Most Important Event of the Football Season Is Coming Up

Football is a huge deal in the United States. According to the National Football League (NFL), its 2014 season had 17.6 million viewers on average per game, and about 205 million Americans watched at least one football game that season. Most impressive, 34 of the 35 most-watched fall TV shows in the U.S. were football games. The only non-NFL program to rank was the Macy's Thanksgiving Day Parade, which only came in at number 22. According to the Nielsen Company, some 114.4 million people tuned in for last January's Super Bowl XLIX, making it the most watched TV event in history. What many don't realize, though, is that there's another huge event every football season besides the Super Bowl: Draft Day. Last year, the NFL Draft drew a record 45.7 million viewers across its three days of co...

The Future of Solar Power in Brazil Just Got a Little Sunnier Thanks to a Severe Water Crisis

16Apr

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World

The Future of Solar Power in Brazil Just Got a Little Sunnier Thanks to a Severe Water Crisis

Solar power systems -- both commercial and residential -- have become so popular that by 2016, it's estimated a new solar power system will be installed every 20 seconds. However, although the popularity of solar power has exploded in recent years, Brazil is just now beginning to consider it a viable source of sustainable energy -- and not necessarily by choice. Despite being one of the sunniest countries on Earth due its close proximity to the equator, Brazil has only recently begun turning to solar power to meet its energy needs due to a devastating drought, which is the worst the country has experienced in 80 years. Prior to the drought, solar energy was called "a fantasy" by President Dilma Rousseff. In fact, a mere 400 homes in Brazil are equipped with photovoltaic (PV) panels due t...

Annual B2B Web Usability Report Finds Social Media and Blogging Ineffective

15Apr

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Business

Annual B2B Web Usability Report Finds Social Media and Blogging Ineffective

B2B marketing is different from B2C marketing campaigns on a fundamental level -- everyone in the industry knows that, and it's why there's a small uproar every time a new report is released claiming that B2B is "becoming more like B2C" in terms of marketing and conversion strategies. As Practical eCommerce contributor Marcia Kaplan recently stated, "[o]nline B2B sellers now recognize that the customer experience in a B2B environment is just as important as the customer experience in B2C." B2B companies, Kaplan argues, are starting to pick up the marketing strategies that B2C companies typically use -- most notably, B2B marketers seem to be using social media and content marketing more than ever before. But according to the annual B2B Web Usability Report conducted by KoMarketing and Buy...

Organization Helps Underprivileged Kids Get Some ‘Fresh Air’ at Summer Camps

14Apr

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Lifestyle

Organization Helps Underprivileged Kids Get Some ‘Fresh Air’ at Summer Camps

UPDATED 7/17/20 Each year, children all over the United States attend summer camps in order to stay active while on vacation from school. But for some children, choices for overnight camps are limited if they have disabilities or are from low income families. Although there are many summer programs for low income families, not every community offers a local summer camp for underprivileged kids. Fortunately there are many benefactors and volunteers that help to provide summer programs for low income families at no charge. andnbsp; But the Kiwanis Club of Knoxville, TN, aims to change that with their Fresh Air Camp for children who would otherwise miss out on this crucial summer activity. This Kiwanis summer camp serves underprivileged kids from all around the greater Knoxville area. This...

Obamas Could Move to NYC in 2017 — and Snub the Windy City

11Apr

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Lifestyle

Obamas Could Move to NYC in 2017 — and Snub the Windy City

Where a President chooses to move with his family after his term is over is usually a subject of interest and leaves at least a few cities vying to be the new home of the recent former first family. Most people assumed that after the White House and Washington, the Obama family would return to Chicago -- but sources say that they may be considering a move to New York City. According to gossip-columnist for the Chicago-Sun Times Michael Sneed, people close to the family have said that the Obama's definitely want to be in New York City after the President's term is over in 2017. Many people (40%) never move from the place they're born and many prefer to return to places they've lived before when relocating. Otherwise, 44% of people say that they choose a new place because of a job opportun...