Hotels Looking to Renovate Now Have a New Source for Inspiration: Online Reviews
When it comes to making major renovations, hotels are looking to a source other than interior decorators these days. Now it's all about online review websites to guide new hotel furniture installations and improvements to the overall visit.
Hotels in New York City are becoming more savvy when it comes to monitoring review sites such as TripAdvisor.com and Yelp.com, and booking sites like Hotels.com. Because customers are more likely to write their criticisms online than tell a manager, these websites have given hotel owners a new way to improve their services.
Complaints on these websites can range from preferences that owners can't do much about, like the hotel's location, to other, more manageable issues, most commonly including water pressure in the shower, slow WiFi, uncomfortable be...









